Our Return Policy
100% Satisfaction Is Our Guarantee To You
If, within 60 days, you are, for any reason, dissatisfied with any purchase, we will gladly replace the product, exchange it for another product, or refund your purchase price, whichever you desire.
There are some exceptions to this 60 day policy such as custom sized encasings (bedding protectors), and Royal-Pedic products. Be sure to check the specific information tabs of each product to be sure of any other exceptions or call us at 1-800-522-1448 for further details.
Please Call Us First Before Returning Anything
Before you go to the trouble of sending the product back to us, please call our customer support department at 1.800.522.1448. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can. Our Expert Staff members are available from 9:00am to 5:30pm Eastern Time Monday through Friday, except for holidays. If you prefer, you can e-mail your questions or concerns to [email protected] or just click the icon below and fill out the printable form.
Is Something Missing, Damaged, Or Defective?
If something is damaged, please save the box and all packing materials and call us immediately.
Please inspect your order as soon as it arrives. In the rare instance we do not have an item in stock, it will be indicated on the invoice (under the B/O column) and shipped as soon as possible with no additional shipping charge. If something is missing, damaged, or defective, please call our Expert Customer Support Department at 1.800.522.1448 Mon-Fri 9:00am-5:30pm Eastern Time. We will take care of the problem at our expense with the least possible inconvenience for you.
Is There Something You Want To Return Or Exchange?
If the item was shipped from National Allergy, return authorization is not required for an exchange or refund. Before you to go the trouble of sending the product back to us, please call our customer support department at 1.800.522.1448. We won’t try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can.
We never charge a restocking fee for any item. However, shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. If you paid by check or money order, we will mail you a refund check.
Returns Procedure For Special Products:
Some of our products ship to you directly from the manufacturer.
Upon receipt, please inspect the product immediately for damage or defects and call us right away if there is a problem.
Save the original box and packing materials in case you need to return the item for any reason.
Please call us at 1.800.522.1448 for a Return Authorization Number and we'll give you the address of where your return should be shipped. Items shipped to you directly from the manufacturer are covered by our 100% Satisfaction Guarantee.
There is never a restocking fee, but shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment.
National Allergy's Product Return Form
Click Here for our Return Policy for Commercial/Wholesale Orders.