Our Return Policy

100% Satisfaction Is Our Guarantee To You

If, within 60 days, you are, for any reason, dissatisfied with any purchase, we will gladly replace the product, exchange it for another product, or refund your purchase price, whichever you desire.

There are some exceptions to this 60-day policy such as custom sized encasings (bedding protectors), open or used bedding, Royal-Pedic products, Pacific Coast products, and face masks. Be sure to check the specific information tabs of each product to be sure of any other exceptions or call us at 1-800-522-1448 for further details.

Please Call Us First Before Returning Anything

Before you go to the trouble of sending the product back to us, please call our customer support department at 1.800.522.1448. We won’t try to talk you out of making the return and we promise to make the process as easy and convenient for you as we possibly can. Our Expert Staff members are available from 9:00am to 5:00pm Eastern Time Monday through Friday, except for holidays. If you prefer, you can e-mail your questions or concerns to [email protected].

Is Something Missing, Damaged, Or Defective?

If something is damaged, please save the box and all packing materials and call us immediately.

Please inspect your order as soon as it arrives. In the rare instance we do not have an item in stock, it will be indicated on the invoice (under the B/O column) and shipped as soon as possible with no additional shipping charge. If something is missing, damaged, or defective, please call our Expert Customer Support Department at 1.800.522.1448 Mon-Fri 9:00am-5:00pm Eastern Time. We will take care of the problem at our expense with the least possible inconvenience for you.

Is There Something You Want To Return Or Exchange?

All items require a return authorization for returns/refunds. Before you to go to the trouble of sending the product back to us, please call our customer support department at 1800.522.1448 to obtain your return authorization number. We won't try to talk you out of making the return and we promise to make the process as easy and convenient for you as we possibly can.

All products must be returned undamaged with all original contents, boxes, outer cartons and packing materials. If a product is returned damaged or with missing items or material, we reserve the right to assess a restocking fee up to the full value of the purchase, depending on the items damaged or missing. This includes carton damage that requires replacement and was not reported to us upon receipt. Shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. If you paid by check or money order, we would mail you a refund check.

Returns Procedure For Special Products:

Some of our products ship to you directly from the manufacturer.

Upon receipt, please inspect the product immediately for damage or defects and call us right away if there is a problem.

Save the original box and packing materials in case you need to return the item for any reason.

Please call us at 1.800.522.1448 for a Return Authorization Number and we'll give you the address of where your return should be shipped. Items shipped to you directly from the manufacturer are covered by our 100% Satisfaction Guarantee.

Shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment.

BedCare™ by National Allergy Limited Lifetime Warranty:

National Allergy's limited lifetime warranty on its BedCare allergy bedding products covers defects in materials and workmanship under normal use and with proper care for the original purchaser. The warranty covers issues like the zipper breaking or the seams tearing or coming unraveled. The warranty does not cover normal wear and tear that naturally occurs from usage. Warranty claims submitted after our 60-day return policy ends are subject to shipping and handling fees for any replacement allergy bedding.

To avail yourself of this warranty, mail or ship your allergy bedding encasing and a copy of your original invoice or other proof of purchase along with a Return Authorization number (RA#), prepaid to the address below. To obtain an RA#, please email [email protected] with your request or call Customer Service at 1-800-522-1448, Monday-Friday, 9:00 AM - 5:00 PM, Eastern Time.

Click Here for our Return Policy for Commercial/Wholesale Orders.