100% Satisfaction Is Our Guarantee To You!
We at National Allergy believe wholeheartedly in the ability of our products to help allergy, asthma, sinus, and skin sufferers, and our goal is to provide you and your family with the best non-drug products available. We want you to feel free to try any product thoroughly so we give you 60 days to decide if a product is right for you. We want you to be completely satisfied with the products you order from us, and we stand behind them with our 100% Money-Back Satisfaction Guarantee:
If, within 60 days, you are not 100% satisfied, you may return the product to us for any reason, and we will gladly replace, exchange or refund the full product price to you, whichever you desire.
There are some exceptions to this 60 day policy such as custom sized encasings (bedding protectors), and Royal-Pedic products. Be sure to check the specific information tabs of each product to be sure of any other exceptions or call us at 1-800-522-1448 for further details.
All items require a return authorization for returns/refunds. Before you to go to the trouble of sending the product back to us, please call our customer support department at 1800.522.1448 to obtain your return authorization number . We wont try to talk you out of making the return and we promise to make the process as easy, convenient and inexpensive for you as we possibly can.
We never charge a restocking fee for any item. However, shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. If you paid by check or money order, we will mail you a refund check.
Our vision for this company is that we will have a team of people who will truly care for the concerns of every customer and fellow associate who crosses our path as a result of this business.
Our mission is to continuously improve delivery of products and services to our outside customers and to each other. We will do this through awareness and consideration of fellow employees. In this way we will work together toward a level of quality and service that will cause the ultimate customer to say: "I am not only satisfied, I am pleased!"
Our Unchanging Values
- To conduct our business with uncompromising honesty and integrity.
- To treat all customers, employees and vendors with great dignity, respect and fairness.
- To provide quality products that have purpose, function and material benefit.
- To provide an environment that encourages individual initiative, personal growth and the value of hard work.
- To provide a working environment where people are not only encouraged to be creative, but where they are free to express even the wildest ideas to improve the Company, its products and its services.