About National Allergy Supply
Welcome to National Allergy, the nation's largest allergy, asthma,
and sinus products supplier. Our caring approach to allergy relief
sets us apart from other companies; our customers know that based
on our commitment to selling only effective allergy relief products,
our 60-day unconditional money-back satisfaction guarantee on all of
our products, and our dedication to having friendly and knowledgeable
customer service representatives available so you can reach a live
person to answer your questions without being transferred around
multiple times.
As of April 2004, every employee of National Allergy Supply became an
owner of the company! This was made possible through an Employee Stock
Ownership Plan (ESOP). All sixty-five owners now have a very personal
interest in delivering the best possible service to our referring
physicians, their staff and their patients. Our goal is to provide
accurate education as well as tested and proven products to complement
physician prescribed treatment for allergy, asthma, and sinus patients.
Patient Support
In any business customer satisfaction
is the key to success. Businesses grow because
customers are satisfied. National Allergy has two customers, the ultimate
purchaser of our products and the physician who recommends us. Our goal,
at which we have been successful, is for the patient to be so satisfied
with our products and services that the physician hears only good reports.
So how do we do it?
- Highly trained and very experienced Customer Service Representatives
- CSR's are salaried; callers aren't rushed or pressured to make a purchase
- Continual training on both products and health conditions
- Patient e-mail newsletter focused on helpful education
- A focus on products appropriate for the patient's diagnosis
- Web site with loads of helpful information
- Quick attention to patients who have questions or need help with a product
- Printed patient educational literature
Physician Partnership
With over 10,000 referring physicians and literally hundreds of thousands
of patient referrals from them, we know what is means to partner with
doctors. Some of the ways that partnership is exemplified include our
support and attendance at annual doctor meetings, advertising in their
professional journal, our willingness to visit offices to perform staff
training, and our indigent patient program. Over the years, we have
donated thousands of irregular encasings to patients who are most in
need. Looking ahead, National Allergy will continue to be a partner
physicians can trust as we work together toward the goal of improved
patient outcomes.
Physician Services
In more than 16 years of working with physicians and their staff, we have
tried to listen to their requests for services and information which would
hopefully increase patient compliance for recommended environmental controls.
Our mutual goal has been, and is, for our products to enhance overall
effectiveness of patient treatment as prescribed by the physician.
In listening to hundreds of doctors, the following items and services
are being provided free of charge for doctor's offices that recommend National Allergy to their patients:
- Patient product literature
- Educational literature
- Bedroom allergen avoidance posters
- Swatches of encasing fabrics
- Online physician services
- Sample pillow encasings
- Indigent encasing program
Testing & Evaluation
Making claims about a product's effectiveness is easy... knowing the
claim is accurate is not quite as easy. At National Allergy we believe
we owe every referring physician and every customer the comfort of knowing
that our claims can be relied upon. We have our own in-house testing
equipment, including particle counters for testing air cleaners, vacuum
cleaners and filtration products. In addition, we use recognized
independent testing laboratories to test the effectiveness of our
encasings and other products. In short, we take every step possible
to try to be certain our products perform as advertised.
Commercial & Wholesale Division
National Allergy provides allergy, asthma and sinus relief products
to a variety of users in addition to physician referred patients.
Numerous state and federal institutions, hospitals, etc. count on
National Allergy Supply for products to use in their operations.
There are also national and international retailers who purchase
our products for resale. Our Commercial Account Executive and staff
work exclusively with these commercial customers.
Manufacturing
Made in America, by owners of the company! That's right. While most
sewers are going "off shore", all of our encasings are made
in a National Allergy owned sewing plant in North Georgia. Not only
does this allow us to contribute to the American economy, but it also
allows us to have total control over production. We have special
processes to be sure our encasings, including seams and zippers,
don't leak! And we thoroughly inspect every single encasing we make.
Most manufacturers inspect random samples, but we decided that was
not good enough for our customers. Our goal is to make the best
encasings in the world. And when we do, we begin looking for ways
to make them even better!
The Quality Process
Skilled operators, superior fabrics, the right equipment and careful
inspection... all components of excellent quality. At National Allergy
Supply we not only have all these components, but we also have the extra
motivation of Employee Ownership. We think this is a winning combination.
Training
Surveys indicate that our satisfied customers are the result of several
things: prompt answering of the telephone (usually by a live person),
friendly, knowledgeable Customer Service Representatives, quick,
accurate shipment of products ordered, a user-friendly web site, and
"unbelievably courteous and prompt" resolutions to problems which do
occasionally arise. These things do not happen without commitment and
constant training. We have both! CSR's receive about one month's
training in the medical aspects of allergy, asthma and sinus problems
along with product training before they are ever allowed to consult
with a patient. Then they receive regular supplemental training
throughout their employment. Our warehouse associates are trained
in products so that the right item gets in the right box. The Journal of
Allergy and Clinical Immunology, along with other material, is a regular
part of our Training Manager's reading and we make every effort to keep
all of our associates up to date on "what's happening" in the allergy
world. We believe we have the best-trained employees in the business.
Fulfillment/Shipping
With more than $600,000 worth of inventory in 30,000 square feet of
temperature and humidity controlled warehouse space. National Allergy
is committed to serving our customers with excellence. We very seldom
have a back ordered item and most weekday orders received by 1:00PM Eastern Time are shipped that same day. How do we do it? Commitment on the
part of our owner associates who fulfill our orders. They truly treat each
order just as they would if they were the one to be receiving the package.
Again, our customer surveys indicate that the order fulfillment team's
commitment pays off.
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Physicians Know Us By Our Product Flyers.
Patients Trust Us For Our Caring Service.
National Allergy's patient product flyer has become the best known, most
widely used allergy, asthma, and sinus product handout in the nation.
Our flyer is still how doctors best know us, but patients know us for
our personal, caring service and refreshingly complete satisfaction.
From our beginning in 1988 as a company to serve the needs of local
doctors' patients, we have grown to become the largest company of our
kind in the nation. And we are still working to earn your trust, one
satisfied patient at a time. We are pleased to have gained the trust
of so many doctors, and we believe we will continue to find ways to
improve our products and services. That's why the future is exciting
to all of us who now have a personal ownership in this growing company
and why we will never stop looking for ways to serve allergy, asthma and sinusitis patients with excellence.
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