Shipping Information

National Allergy's warehouse in Duluth, GAWe work very hard to ensure that you get your order quickly by stocking the vast majority of the products we carry.  With few exceptions, orders are shipped within 1 or 2 business days of being placed. If you're a U.S. resident, we usually ship your order using UPS® Home Delivery, UPS Surepost or USPS Priority Mail. Delivery times will vary greatly depending upon where your order is destined, but our experience has shown that most orders are received between 2 and 8 business days after leaving our warehouse in Austell, Georgia. Packages are delivered without the need for your signature unless specifically requested during order placement. We send an e-mail message when your order ships that gives you tracking information, an order summary, and the order number that you should reference in any correspondence.

You have the choice to receive your order via air delivery with UPS Standard Overnight (Next Day) or 2-Day (guarantees no regular mail is used and that the order will ship same day if before cut off times).  If you'd like your order shipped today by either of these methods, it must be placed by 12pm Eastern Time (or 11am for any products noted as Manufacturer Direct items) or it will be shipped the next business day. Expedited Ground if placed by 12 pm EST order is guaranteed to ship out within 24 hours. Air orders and Expedited Ground orders placed after 12pm on Friday or orders placed on a Saturday, Sunday or Holiday will be shipped the following business day.  Delivery times for air shipments are guaranteed before 4:30pm and may require your signature to be delivered. Also, keep in mind that air delivery times are measured in business days (not including holidays or weekends) so a 2-Day air order placed after 12pm Eastern Time on a Thursday, will be delivered on Tuesday end of day. We do not currently offer expedited shipping with a Saturday delivery on the website. If you require a Saturday delivery, please call and order directly through our Customer Service Department. Saturday delivery is an option when shipping via Overnight/Next Day and involves an additional fee. We can be reached by calling 1.800.522.1448 but be sure to call before 12pm Monday-Friday. 

There are some states and territories that require air shipping. These include Puerto Rico, Hawaii, Alaska, U.S. Virgin Islands, Guam and Other US Territories.  Our website can handle your order, and in these instances we will ship via Priority Mail through the U.S. Postal Service. Due to your shipping location, your order may include additional shipping charges. Please process your order and one of our customer service agents will contact you with your exact shipping rate, if applicable. Additionally, orders being delivered to a U.S. Military Address will also be shipped via Priority Mail. You may enter a Post Office Box as a delivery address even though you'll see a message in red stating otherwise. Finally, your shipping charges will be based upon the total weight of the order rather than the dollar amount. 

A few of the products we sell are what we call "Special Order".  If you see an item listed as such, it simply means the item will be shipped to you directly by the manufacturer rather than from our warehouse. This may increase the delivery time a bit for that item and it also means that we have no control over what delivery method the manufacturer chooses to use.

We have implemented a "Ship in Full" policy to help mitigate the ever increasing costs from shipping carriers. If an item is out of stock, you will be notified regarding the restock date within 2 business days of your order being placed. Unless your order includes an item being shipped direct from the manufacturer , orders will not be partially shipped.

The rates published below only apply to consumer orders being delivered to the lower 48 states and do not include the exceptions noted above.  Shipping charges are based upon the dollar amount of the un-discounted subtotal. The addition of Georgia state tax (when applicable) or the removal of any order discounts will not affect this charge. Commercial orders (large orders for companies rather than individuals) are subject to actual shipping charges by weight and will be quoted by our Commercial Department upon request or order submission.

No Taxes! Only orders shipped to a Georgia address are subject to Georgia state tax!  *Please note: Royal-Pedic orders shipping to a California address are subject to California state tax.


Contiguous U.S. Shipping & Processing Charges for Ground Delivery

 

Up to $78.99.................................................$7.99
$79.00 and Over.......................................FREE!


Please remember that the above rates include a processing fee and are not just the actual freight costs. This portion of the fee goes toward the handling of your order including the materials used (boxes, tape, packing paper, etc.) as well as the labor to pick, pack, and ship your order.

International Customers and APO Addresses - Important Information

International Orders

When placing an international order, please investigate your country’s policy on the importing of skin care products and cosmetics. Many nations strictly regulate these transactions and could refuse to deliver your package. At this time, we cannot ship to Albania, Kenya, Saudi Arabia, Mauritius, Mexico, Moldova, Spain, St. Pierre and Miquelon, Nigeria, Sudan, Uganda, Vietnam, or Zambia. Other countries may be excluded; you will be notified by our customer service department.

International Shipping Methods

Your order will be shipped via the most efficient way possible. In some cases, based upon the items, weight, contents, and ship to location, the cost of your shipment will increase once we have verified your order. Once your order is received, our system determines the cost of shipping your package based on your location as well as the specific contents of your package and the lowest cost. Once an international order is placed, it cannot be modified. Please allow a minimum of 24-48 hours for your order to be processed prior to shipping.

All international orders typically arrive within 14-21 business days. We are unable to ship to P.O. boxes. The delivery address must be a physical address and provided in English.

Photo ID may be required by the shipper prior to delivery. Please be aware of any forms or paperwork that may be required by your country prior to delivery. *Failure to provide info required could result in your order being abandoned at customs and there will be no reimbursement for the product or the shipping fee.

Canada

Orders to Canada typically arrive within 10-14 business days. We are unable to ship to P.O. boxes. The delivery address must be a physical address.

Freight Forwarders

If you ship your order to a freight forwarding company, we cannot be held liable for any transaction with a forwarding company. Since packages shipped to freight forwarders are often opened and the contents are redistributed, we cannot be responsible for the integrity of that package or the receipt of all contents. Once delivery is confirmed by UPS or USPS, we are no longer liable for the package. Please be aware that items purchased from our company are only warranted within the United States.

Electrical Device Warranties

Unless otherwise noted, all electrical device warranties are void if the device is used outside of the United States. We cannot be responsible for issues related to international voltage use.

Refused/Undeliverable Packages

If for some reason your package is returned to our warehouse as undeliverable, refused, or other, you will be charged a $50 fee. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee.

We are not responsible for any customs fees, duties, taxes, or brokerage fees involved in the shipping or receiving of your package. Please research these fees and taxes prior to placing your order as they can be quite costly. Please note that if an international package is refused or undeliverable for any reason, it will be abandoned at customs and there will be no reimbursement for the product or the shipping fee.

Please Note:  We require a working telephone number and email address for all orders. If your order subtotal is between $200 and $1,000, we may contact you for more information to verify your order. If we are not able to validate your billing address and/or credit card account information we may cancel your order. To check on the status of your order, email our Order Processing Department or call us at 770-623-3237. 

We require payment via wire transfer for ALL international orders over $1,000.00. Please email us at Commercial Sales Department or call us at 770-623-3237 for the information you'll need to complete your order.