Our Return Policy

We believe wholeheartedly in our products and want you to try them for 60 days so you will have adequate time to see if they work for you. If, within 60 days, you are not completely satisfied, you may return the product, and we will gladly give you a replacement, an exchange, or a full refund of the purchase price of the item(s). Shipping charges for your original order and returns are not refundable unless the item is defective or damaged in shipment.

The back of every invoice outlines our return process or you can just click the icon below and fill out the printable form. If you have further questions, call our Expert Customer Service Department at 1.888.498.7401 toll-free, Mon-Fri 9:00am to 5:30pm Eastern Time or you can e-mail your questions or concerns to support@nationalallergy.com.



If Something Is Missing, Damaged, Or Defective

Please inspect your order as soon as it arrives. In the rare instance we do not have an item in stock, it will be indicated on the invoice (under the B/O column) and shipped as soon as possible with no additional shipping charge. If something is wrong with your order, please call our Expert Customer Service Department at 1.888.498.7401 toll-free, Mon-Fri 9:00am - 5:30pm Eastern Time. We will take care of the problem at our expense, with the least possible inconvenience for you. After 60 days, warranty issues are handled by the manufacturer and you may contact them directly.

If There Is Something You Want To Return Or Exchange

If the item was shipped from National Allergy, return authorization is not required for an exchange or refund. You can simply use the tear off form at the bottom on the back of your invoice (attach an extra sheet of paper if needed) or click the icon below for a printable return form. Then make a return by the method of your choice. If the item was Special Order and shipped to you directly from the manufacturer, you must call us for return authorization and special instructions (see more *Information About Special Order (Drop Shipped) Products below). We never charge a restocking fee for any item. Please be sure to insure the package in case of loss or damage in transit. Refunds will be issued to the same credit card that was used to purchase the item(s) returned. If you paid by check or money order, we will mail you a refund check.

1. Special Order Products are drop shipped to you directly from the manufacturer.
2. Upon receipt, please inspect immediately on receipt for damage or defects and call National Allergy right away if there is a problem.
3. Save the original box and packing materials in case you need to return the item for any reason.
4. Within 60 days of purchase, call us at 1-888-498-7401 for a Return Authorization Number and we'll give you the address of where your return should be shipped. Drop ship items are covered by our 100% Satisfaction Guarantee, which states that you can return anything for any reason for a refund of the purchase price within 60 days of purchase, but these items must be returned directly to the manufacturer.
5. There is never a restocking fee, but shipping charges for your original order and for the return are not refundable unless the item is defective or damaged in shipment.
6. After 60 days, you are covered by the manufacturer's warranty for defects. If you have questions, we will be glad to assist you or you can call the manufacturer directly. Warranty returns are handled by the manufacturers and you must contact them for return authorization.

Click Here for our Return Policy for Commercial/Wholesale Orders.